Frequently asked questions
Please read through the following FAQs to see if they answer your query prior to sending us an enquiry form.
How can I share feedback or make a complaint?
Awanui Labs welcomes your feedback, issues, suggestions or praise. Your comments are valuable and assist us to provide a quality service.
There are a number of ways in which you can communicate with us. You can phone, email or write to us. Our contact details are here:
- Phone our call centre on 06 872 6450
- Email hbay@awanuilabs.co.nz
- Fill our contact form below
All feedback and complaints we receive are recorded and investigated if required.
We will acknowledge receipt of your complaint within 5 working days and if necessary, we will formally respond to your complaint within 20 working days