Wellington laboratory
Physical and postal address
Awanui Labs
Level 5, CSB
Wellington Hospital
Riddiford Street
Newtown
Wellington 6021
Phone and email
- Main phone number: (04) 381 5900
- Results enquiry line: (04) 381 5901
(24 hours / 7 days per week) - Results line for Dunedin Laboratory 0800 101 444
(for cervical smears) - Courier enquiries: (04) 381 5900 – Option (4)
- Home Visit enquiries: (04) 381 5900 – Option (3)
- Special test bookings: click here
- Toll free number 0800 381 5900
- Serial /repeat patient information: (04) 381 5998
- Accounts – paying over the phone via credit card. Phone: (03) 474 8341
- Email for add-on tests: wlg.testadd@awanuilabs.co.nz
Customer services
- Phone: (04) 381 5900
- Email: wlg.contact@awanuilabs.co.nz
Leadership contact details
- General Manager: Vicki McKnight, vicki.mcknight@awanuilabs.co.nz
- Medical Director: Dr Richard Steele, richard.steele@awanuilabs.co.nz
Other laboratories
Hutt Hospital laboratory
- Phone: 04 570 9992
- Email: huttlaboratory@awanuilabs.co.nz
Masterton laboratory
- Phone: 06 946 9836
- Email: masterton.testrequests@wellingtonscl.co.nz
- Wairarapa special test appointments and home visit requests: (04) 946 9836
- Lab results: (06) 946 9836 or (04) 381 5900
Kenepuru Hospital laboratory
- Phone: 04 918 2154
- Email: kenepurulaboratory@awanuilabs.co.nz
Pathologist advice
wlg.pathologist@awanuilabs.co.nz
eclair IT support
Consumables orders
- Community: Use the online stores ordering form
- Wairarapa hospital wards: Phone: (06) 946 9836
Collection centres
Click here for contact details for all our collection centres.
Enquiries in other regions
Frequently asked questions
Please read through the following FAQs to see if they answer your query.
How do I get a copy of my lab results?
- Awanui labs recommends patients obtain their results from their referrer (doctor) who can explain what the results mean in a clinical context.
- To request a copy of your results directly from the laboratory, we recommend you mention this at the time of your test. If you are wanting results from past tests, please visit any Awanui Labs collection centre (bring photo ID) and complete a ‘request for results’ form.
Can I request a test myself?
Yes you can. To check which tests are available as a self-referral and their costs, please visit mytests.co.nz. If you are wanting a test that is not on this list, you will need a referral from a NZ medical practitioner.
What are your collection centre’s opening hours?
Opening hours for all of our collection centres can be found on our website here.
How can I request extra testing for my patient?
• Please phone the laboratory to add on tests – 04 381 5900
• For e-ordering click here to view add on /amend information form (please note you must be the main requestor)
What do I do if I’ve received results in error?
If you have received results in error, please email the details (or a copy of the results) to: wlg.contact@awanuilabs.co.nz
Note: Please ensure the results are from Awanui Labs – Wellington as we are often sent miss-directed results from other laboratories.
How can I share feedback or a complaint?
Awanui Labs welcomes your feedback, issues, suggestions or praise. Your comments are valuable and assist us to provide a quality service.
There are a number of ways in which you can communicate with us:
- Complete the “enquiry” form below
- Phone our call centre on (04) 381 5900
- Email us on wlg.contact@awanuilabs.co.nz
- Write a letter and post to Awanui Labs Level 5, CSB Wellington Hospital, Riddiford Street, Newtown, Wellington 6021
All feedback and complaints we receive are recorded and investigated if required.
We will acknowledge receipt of your complaint within 5 working days and if necessary, we will formally respond to your complaint within 20 working days.
Send an enquiry
If the above FAQs have not answered your question, then please complete the form below.