Frequently asked questions
Please read through the following FAQs to see if they answer your query prior to sending us an enquiry form.
How can I share my feedback or complaint?
Awanui Labs welcomes your feedback, issues, suggestions or praise. Your comments are valuable and assist us to provide a quality service.
There are a number of ways in which you can communicate with us. You can phone, email or write to us. Our contact details are here:
- Complete the “enquiry” form below
- Christchurch and surrounds – phone 03 359 0900 or email cscl.enquiries@awanuilabs.co.nz
- South Canterbury / Timaru – phone 03 687 2263 or email labrequest@awanuilabs.co.nz
- Write a letter and post to 18 Logistics Drive, Harewood, Christchurch 8051
All feedback and complaints we receive are recorded and investigated if required.
We will acknowledge receipt of your complaint within 5 working days and if necessary, we will formally respond to your complaint within 20 working days.
Send an enquiry
Complete the form below or email us directly to ask us a question or provide feedback on our services. We will respond to you as soon as we can.
Christchurch and surrounds
- For all general enquiries and feedback email us on cscl.enquiries@awanuilabs.co.nz
- For test requests, email patient request forms to CSCLlabreferralform@awanuilabs.co.nz
If you have an urgent enquiry please call 03 359 0900
Timaru
For all general enquiries and feedback email us on labrequest@awanuilabs.co.nz
If you have an urgent enquiry please call 03 687 2263
Alternatively, complete the form below.